Deliveries and returns
Shipment of your package
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Packages are generally dispatched via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as soon as possible.
Shipping fees include handling and packing fees as well as postage costs. They may include a fixed part and a variable part depending on the price or weight of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Packages are oversized and well-protected.
I can't place an order
Do you have a problem on our site that prevents you from finalizing your order? You don't have the skills to place your order online or you prefer to pay by phone?
We're here to help. If, for any of the reasons listed above, you would like to place an order but are unable to do so, please contact us by e-mail at: contact[arobase]ange-paradis.com or by phone at 04.26.02.52.87.. Please let us know why you are unable to place an order and the details of your order, so that we can help you.
I'd like to pay by check
Would you like to pay by check? It's perfectly possible. To do so, please send us an email to contact[arobase]ange-paradis.com with your contact details and your order, so that we can give you the details for sending the cheque.
Is your site secure?
Our e-commerce store uses the latest technology for security and handling of sensitive data. Our site is available in HTTPS, which means that your data is encrypted on our server. For payment, we use 2 of the world's leading payment partners: Paypal and Stripe. Stripe is an American company and a leader in online payment solutions. You can therefore make your payment in complete security.
I can't connect to my account
This problem is usually caused by Cookies. To solve the problem, you need to delete your cookies and/or browsing history and/or break files from your web browser (Google Chrome, Mozilla Firefox, Safari, Edge...). To do this, go to your browser settings and look for the option "delete my cookies and cache files from my browser". Then refresh the page and try logging in again.
If the problem persists, you can reset your password. Finally, you can contact us if you still can't log in
How quickly will I receive my order?
Over 90% of the orders we send out arrive in less than a week by standard delivery. The majority of our orders arrive the same week you ordered. Example: You ordered on Sunday, Monday or Tuesday? You'll usually receive your order the same week.
On average, it takes 1 day to prepare your order, sometimes 2 days. Then, your parcel is deposited in a Post Office sorting center and takes 48 hours to reach you (Colissimo delivery time). For Mondial Relay, delivery takes 4-5 days, and for Chronopost, 24 hours. If you place your order with Chronopost early in the day, you can still receive it the next day. As the day progresses, after 2 p.m., the delivery time shortens and it may take an extra day. Chronopost orders are nevertheless given priority.
These are our standard delivery times. In special periods (such as the end-of-year holidays), we do our utmost to meet our delivery times. However, due to the large number of orders on these dates, additional lead times may be observed.
Also, all these lead times are subject to the part still being available. In the event of an out-of-stock situation, we will notify you by email or telephone
Will my order be tracked?
All our orders are sent with tracking. When your order is shipped, you'll receive an e-mail from our logistics partner giving you the carrier's website and your tracking number so you can follow your parcel.
How do you pack your products?
We work with fragile products every day. So we're well aware of the issues involved in ensuring that you receive your order in good condition. To this end, we overpack your order to give you complete satisfaction when you receive it. All our orders are manually checked before dispatch. We check that the part is in good condition and free of defects, and that it works properly in the case of luminous products.
We're proud of our extremely low breakage rate, despite our fragile products: less than 2% breakage on orders sent out.
My order is out of stock
This may be due to an update error on our website. In this case, you will receive your order within the usual timeframe. Please disregard this message. If a part is missing from your order, restocking times are often short, on the order of a week. In the event of additional delays or unavailability, we will inform you accordingly.
My order arrived damaged, what should I do?
Despite all our care in preparing your order, unavoidable accidents can happen. Don't worry, we'll always find a solution to satisfy you. If your order has been damaged in transit, please contact us by email at[arobase]ange-paradis.com with photos of the damage. We will then contact you to arrange an exchange.
I would like to make a return
Not satisfied with your order and want to return it?
You have 14 days to return an item that doesn't suit you. To do so, please contact us by e-mail, indicating that you wish to return your order (contact[arobase]ange-paradis.com ).
We'll get in touch with you and send you a pre-stamped returns label to drop off your package at a Mondial Relais point. You will then receive your refund once we have received your order. Please allow 5-10 days for the refund to appear in your bank account or the payment method of your choice. In accordance with French regulations, you are responsible for return shipping costs, which will be deducted from the refund